01 14-Day Money-Back Guarantee

We want you to build with complete confidence on Pilot AI. We offer a 14-day money-back guarantee on all initial subscription purchases (Spark, Pilot, Pilot Pro, and Pilot Max tiers).

If you experience technical issues executing workloads in your cloud sandbox, or if the autonomous execution engine does not meet your operational workflow needs, you are eligible for a full refund within 14 calendar days from your initial transaction date.

02 Effortless Subscription Cancellation

You may cancel your monthly or annual subscription renewal at any time with zero penalty. Cancellations can be performed directly through your account dashboard or via the Paddle billing receipt link emailed to you upon purchase.

Upon canceling, your workspace remains fully active with complete access to your allotted Universal Credits, cloud sandboxes, and file vaults until the conclusion of your current paid billing period. You will not be charged again.

03 Compute Credits & Runtime Fair Usage

Universal Credits (UC) consumed during active generative computations (such as Google Veo video generation, deep research parallel crawling, or extensive E2B Python/Node.js VM processing) are dedicated computational resources.

If an autonomous task fails due to a verified server-side timeout or upstream API exception, your Universal Credits are automatically credited back to your account balance without requiring manual support intervention.

04 Refund Processing & Timelines

Approved refunds are credited directly to the original payment method used at checkout (Credit/Debit Card, PayPal, Apple Pay, or Wire) via Paddle, our Merchant of Record. Processing generally completes within 3 to 7 business days depending on your financial institution.